Travel Agents/Advisors

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Travel Agents/Advisors

A profession very much in transition, travel's front-line retailers are some of the most knowledgeable folks in the industry. Here's a place to exchange views about issues, destinations, and more!

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Comment by LINDA HERRON on August 5, 2009 at 4:33pm
I did read this - excellent news for travel agents. We get complaints all the time and have had several calls wanting us to fix problems of trips booked by clients on the internet. Just read tripso.com some time and see all the complaints and headaches people have. I have had many clients come back after "internet" nightmares.
Comment by David Paul Appell on August 5, 2009 at 4:28pm
Anybody catch this piece in yesterday's New York Times? Very interesting, about how it's become such a pain to book online that some consumers are giving agents another look...

"Worst Part of a Trip May Be Booking It on the Web"

If you dreaded sitting down at your computer the last time you made travel arrangements or felt frustrated by all the time and effort it took to sort through pages of results for flights and hotels, join the crowd.

A new report, to be released Tuesday by Forrester Research, found that far from embracing the do-it-yourself era, many consumers were fed up with the complicated process of planning and booking travel.

“What we’ve seen is growing frustration,” said Henry H. Harteveldt, a Forrester travel analyst. “Consumers see other Web sites becoming easier to use — retail Web sites, banking Web sites, media Web sites. But travel is treading water as a category. There are very few travel companies that are really looking to improve the planning and booking process.”

Instead, customers are forced to figure out extra fees, wade through fine print and understand industry terms like the difference between a deluxe and a standard room, in addition to educating themselves about destinations, flights and hotels, Mr. Harteveldt said.

“Travel companies expect the consumer to behave like a travel agent,” he explained. “The question I always ask these guys is, ‘Could your mother-in-law use your Web site without having to call you for help?’ The answer is always no.”

In fact, Mr. Harteveldt said a growing number of consumers appeared to be interested in using an offline travel agency, if they could find one.

“The fact that there are more people now who would consider using a good offline travel agent is telling me people are saying, ‘Enough already,’ ” he said.


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Comment by LINDA HERRON on August 5, 2009 at 3:26pm
I am a Destination Wedding and Honeymoon Specialist - Hawaii Specialist - Cruise Specialist. I also specialize in Group Travel - so I can offer my services to any of these areas.
Comment by Patricia Aitken on August 5, 2009 at 12:23pm
Great idea and vision, for everyone who travels....anywhere.
 
 
 

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