These airline-quality secrets will make your next flight better

[Tripatini]

This past spring, researchers from Wichita State University and Embry-Riddle Aeronautical University released the 2019 edition of the closely-watched U.S. Airline Quality Ratings (AQR). The team responsible for the ratings sat down for an exclusive conversation with me to explain what the scores mean, and their airline secrets may help you have a smoother flight this year.

In case you missed it, the 2018 Airline Quality Rating showed Delta Air Lines in first place, followed by JetBlue Airways and Southwest Airlines. Spirit Airlines, American Airlines and Frontier Airlines came in last.

These Airline Secrets Were Left on the Cutting-Room Floor

But what did the researchers leave on the cutting room floor? A lot, it turns out. Interestingly, there's a disparity between airline performance and perception. A closer look at that difference, plus a series of current events, may indicate the best -- and worst -- airlines to fly this summer, at least when it comes to quality.

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