"I’ve been in the industry 20 years and used to be an agent. If someone with a disability came in, we used to run a mile," Wendy Takman TTGLive March 12th 2009

Now a training consultant for Good Access Guide, which provides access and disability-related training, marketing and consultancy services to the leisure and hospitality industry, Takman says little improvement has been made since she was selling holidays.

"It’s a sector that’s neglected across the board. There’s still a…