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Housekeeping is one of the most important aspects for any hotel; after all, housekeeping is the department that deals with the cleanliness, hygiene levels, and all related services. The housekeeping standards play a vital role in creating and maintaining the reputation of hotels, be it any part of the world. After all, isn’t a guest most likely to feel comfortable in a room that clean and well ordered, with a place for everything and everything in its place! Unlike, some of the more specialized software for hotel management, housekeeping solutions and software can be used by smaller, budget hotels as well as the larger, five star establishments. Housekeeping is a part of every hotel, no matter how small or big they are, and there are several great solutions and software suites available these days.
Housekeeping solutions can help a hotel in automating their daily housekeeping activities, thereby enabling a huge increase in guest satisfaction as well as staff productivity. Who wouldn’t agree that both these things are extremely desirable, as far as the hospitality industry is concerned! One can free up a huge chunk of man power, and still not just increase efficiency but also maintain it. Elimination of 90% of phone calls that are carried out for coordination can be cut out, thereby saving a huge chunk of funds. Other advantages of housekeeping solutions include a remarkable decrease in the guest’s waiting time, be it for check in, or for completion of a request. Even the room turnaround time is faster, thereby again helping in decreasing the waiting time of a guest. One can easily personalize the guest rooms as well, adding little touches such as favorite flowers, slippers on the side of the bed, pillows fluffed up, a little chocolate mint, and the bed turned down invitingly.
The main features of these housekeeping solutions include dynamic rule based prioritization, automated creation of task sheets, queue room handling, room based check lists as well as inspection lists, cleaning events based calendars, delay alerts for supervisors, along with a task of the day screen. Quite an exhaustive list, wouldn’t you say so? But that’s not all, one can also create and send performance report, along with enabling mini bar posting for evaluating what has been consumed and how much of it is payable by the guest. Discrepancy tracking, two way messaging, for attendants and supervisors, as well as the ability to log the maintenance and service orders on to the module is what makes them such crucial solutions for all hotels. Make sure the housekeeping solutions that you choose offer these services at least, if not more.
The author has extensively written about the evolving trends of hospitality in India. She has valuable insights about Hotel Management Software and Housekeeping Solutions. Her articles and features are a source of information for hoteliers.To know more http://knowcross.blogspot.com/2015/04/knowcross-offers-one-of-best....
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