Island Routes Wins 6 Customer Service Awards

[Ed Wetschler]

ISLAND ROUTES IMPRESSES WITH SUPERB CUSTOMER SERVICE

Island Routes’ customer service commended by three industry experts

 

Montego Bay – June 13, 2016 – Island Routes Caribbean Adventures continues to set the standard as partners, customers and a leading industry association commend the company for its excellence in customer service. The World’s Leading Caribbean Attraction Company[1] was recently presented with Appleton Estate’s inaugural award for customer service, four TripAdvisor Certificate of Excellence awards, whilst one of its Tour Specialists, Altinea Patterson was named Tourism Employee of the Year by the Jamaica Hotel and Tourist Association (JHTA). 

 

Last week marked Appleton Estate’s inaugural award ceremony recognizing Tour Operators and staff for their work throughout the year. The famous rum producer awarded a number of its staff at the event and also commended Island Routes, naming the company Best Tour Operator for Customer Service. Though Island Routes has always focused on customer service, a recent survey by the company of more than 1200 people from the US and Canada, found that 34% value customer service and convenience, above price and peer reviews, cementing the company’s focus on the guest experience.

 

“Appleton Estate and Island Routes have worked together successfully for a number of years. Throughout our history, Appleton Estate has been a solid partner and great support to Island Routes; the team is easy to work with and responsive to the demands we place on their organisation in order to meet the expectations of our guests. We are extremely honoured to be the first recipient of this award and would like to commend Appleton Estate in return for their support of Jamaica’s local communities, their delivery of a high quality experience and their dedication to bringing an important part of our country’s history to life,” said David Shields, Vice President of Sales at Island Routes.

 

"Island Routes is recognised both locally and internationally by their guests, for having outstanding customer service and exceeding guest expectations for service delivery. We have been in partnership with them since 2009 and together we have continued to grow from strength to strength. We look forward to what 2016 has in store for this partnership," stated Debbian Spence-Minnot, JWN Academy & Retail Operations Manager at J. Wray & Nephew Limited.

 

Island Routes was also celebrating at the weekend, as one of its employees, Altinea Patterson, was named Tourism Employee of the Year at the JHTA’s 55^th Anniversary Awards Luncheon. Patterson was awarded for her exceptional work as an Island Routes Tour Specialist at Beaches Ocho Rios. A deserving winner of the award, Patterson always strives to make her guests’ experience unforgettable and uphold Island Routes’ customer service standards. “Altinea is truly remarkable and a testament to Island Routes. The energy and passion she brings to her customers every day is outstanding and we are extremely grateful to have such quality within our team,” commented Shields.

 

The company was also recently awarded four Certificate of Excellence Awards by TripAdvisor for its operations in Montego Bay and Ocho Rios in Jamaica, as well as St Lucia and the Turks and Caicos islands. The awards are given to attraction providers that consistently receive great traveller reviews on the TripAdvisor site.[2]

 

Island Routes prides itself on its customer service and is honoured to have been commended by so many individual organisations and industry experts.

 

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About Island Routes Caribbean Adventures

Island Routes Caribbean Adventures offers guests the ultimate in Caribbean destination experiences, bringing together and certifying the premier excursions that spotlight what is unique and beautiful in each of its island locations. Island Routes Caribbean Adventures defines the true island experience as a way of life. 

 

They are much more than tours and excursions; they inspire visitors to LIVE FUNNER, get off the grid and dive into the heart of the islands where setting sail, grabbing the reins, exploring lush peaks and tasting rich flavors are the experiences that become lasting memories. Island Routes currently offers experiences in Antigua; Aruba; the Bahamas; Barbados; the Cayman Islands; Dominican Republic; Grenada; Jamaica; Mexico; Saint Lucia; St. Maarten and the Turks & Caicos Islands. 

 

Island Routes has received the World Travel Award for “World’s Leading Caribbean Attraction Company” five years since 2010, and has set the tour industry standard by becoming the only tour company to receive a Six Star Diamond from the American Academy of Hospitality Sciences (AAHS), and has done so four years in a row. In addition, Island Routes has also been awarded four TripAdvisor Certificate of Excellence Awards.

 

For additional details, please visit www.islandroutes.com